Pole 4 Fitness Terms and conditions
All classes must be booked in advance: private lessons require a £10 deposit, and courses must be paid in full. We ask for confirmation of your place on successive courses by paying before week 4 of your current course.
Courses are not paid on a week-by-week basis. We allow one-holiday payment where the courses can be paid £10 per lesson ONCE in 12 months (Jan-Dec).
We currently use an online booking and payment system by Studio Bookings. They are a web-based system that makes it possible for fitness and wellness studios to access and manage their studio and members online. The system allows members to manage their class subscriptions and profiles online directly. They utilize the same extra security that top banks use and do not compromise safety.
All-inclusive packages are paid as a reoccurring payment via studio booking and not periodic payment.
To manage your payments and class bookings, you need to download the studio bookings app from the following links
If you use your complimentary session to book practice and fail to turn up or cancel within less than 12 hours, your free class will be allocated as used and may not be redeemed against any other class. Practice sessions are only for members. If you are not paying for a 4-week course or private lessons, you cannot attend practice sessions.
All-inclusive packages and Recurring payments
All-inclusive packages are on recurring payments paid via studio bookings set up by the client. The company will not be responsible for any overpayments that the client has failed to cancel, and refunds are only in exceptional circumstances at the manager’s discretion.
Deposits and refunds
A £10 deposit is required for all private lessons and is not refundable should you fail to attend but may be transferred to another booking if you give more than 24 hours’ notice of the cancellation.
If you choose to cancel your course, taster, party, or private class 7 days or more before the start date, we will refund the total amount minus any deposits.
If you cancel less than seven days before the start of your course, you will get 50% of the total amount back.
If you cancel within 24 hours, you will not receive any refund.
If you transfer your course, taster, party or private class to a different date, you will lose the right to a refund, and we will only move you once.
Transfers must be with seven days’ notice.
Any missed lesson credits can be used to attend practice sessions; it is not our policy to allow people to swap and change classes, so you are expected to complete a course within the time slot you have booked.
Any persons unable to complete their course due to illness or injury must inform us before the course ends, and a sick note/doctor’s note is required as proof of inability to attend. Refunds or credit notes will only be given in exceptional circumstances at the manager’s discretion.
Courses will only run if we have a minimum of four people on. If this is a new course, we reserve the right to move the start date within 4 weeks from the original start date; after this period, you have the right to a full refund or move to another date. If your course runs down for established courses, you will be offered an alternative class, or we may bring other courses into your class. We will endeavour only to put clients of the same standard or stage of learning together to make the classes run as smoothly as possible.
Due to circumstances beyond our control, we reserve the right to change the start time, date or teacher of your course, lesson, taster or party. If this happens, you will be notified, and a pro-rata refund will be given if we cannot meet your needs.
Although we never book more than one person to a pole in all our regular classes, there may be rare occasions beyond our control where for safety reasons, a faulty pole may reduce the number of poles available for that class. We, therefore, reserve the right to alter people per pole ratios for safety reasons.
Health & Safety
All clients are required to read and sign the waiver on studio bookings, and we request you inform the instructor of any changes in your circumstances.
Lessons do require a certain level of fitness, so if you are in doubt about your suitability to join the classes, please speak with your GP before signing up and paying. We will not allocate refunds if you have not taken appropriate advice first. You may receive a credit note which you can use towards other suitable classes or transfer it to someone else.
Pole dancing does carry some risk of severe injury, which your instructor will explain. We will endeavour to reduce the risk by teaching a progressive program and not asking you to perform moves beyond your ability and control. If you are uncomfortable or wish not to perform an activity, please make your request known to the instructor, who will offer you an alternative.
You are requested not to perform any moves that have not been taught to you by a pole 4 fitness instructor, and during your class, we request that you follow the plan given by the instructor and only perform moves that you have been asked to practice. During a practice session, only practice moves off your lesson plan that you have been taught in class, as the session is for practising moves, not learning new ones. Practice sessions are only available to current, paying members of the club.
We ask that you watch the demonstration and listen to the instructions before performing any moves, and wait to be spotted before trying a move yourself. The instructor will not be held responsible for injury sustained by a student who has not waited for the appropriate spotting before tackling an activity by themselves.
We are happy to spot you into a move, but you are responsible for your safety as we are for our safety; therefore, we advise you that all activities are performed at your own risk. We ask that you do not ‘spot’ or ‘coach’ each other in class. Our insurance will not cover you for any injuries sustained in this manner.
We will not tolerate behaviour that is deemed inappropriate or offensive. We reserve the right to ask any person to leave the class with the right to cancel any future lessons and not refund any monies.
Admittance to the class must be on time. Any persons arriving after the warm-up will not be permitted to join the class.
We request all clients sign in at reception before their class starts to comply with fire regulations; this is not optional, and any person regularly breaking this rule will be asked to leave the club.
All lesson plans are the intellectual property of pole 4 fitness, and our legal team will deal with anyone found in breach of these terms.
Pole 4 Fitness uses a database system called Studio booking. We collect information which will enable us to contact you if we need to change lesson, so we take a full postal address, landline and mobile. We ask for an up-to-date working email as our database system will email receipts from payments made if requested by the client.
Our marketing analysis uses postcodes to see where customers are located in relation to our club location.
We do not keep any personal information such as religion, family members or occupation. We may ask to keep on record health problems, injuries, disabilities, or medication that you take if we believe it is in your interest to keep other members of staff aware of your problems.
We do not keep on record any credit or debit card numbers and do not hold personal information on your banking facilities. We never share your information with any other 3rd parties.
We outsource our emailing list to companies like Mail chimp and studio bookings, who deliver our emails to you. We upload your email address, and it is not accessible by anyone else but us. There is an option to unsubscribe as a link on the email, and you can unsubscribe at any time. Once you have unsubscribed, we cannot send you any more emails; if you do receive something from us, you’re likely on more than one list, for example, enquiry and members. Please note you may need to unsubscribe from both lists to stop all correspondence from us.
We may contact you via SMS messages, and each text has instructions on how to opt out. To be removed from the mailing list, text back with your instruction; if you still receive SMS messages from us, you may be on more than one list, so please unsubscribe from all lists. We do not share telephone numbers with any other parties.
Photography and sharing
We post photos of clients’ progression and lessons on social media platforms. You need to inform people in the class if you do not want a picture taken or shared on social media.
Pole 4 Fitness started trading in August 2005. The owners are Mark & Clare Bennett. All correspondence to 955 Spring Bank West HU5 5HD Tel 01482 503020 / 07977469395